4.BENEFITS OF ERP | samrat tayade

Installing an ERP system has multiple advantages – both direct and indirect. The direct advantages include improved
efficiency, information integration for better decision-making, faster response time to customer queries, etc.
The indirect benefits include better corporate image, improved customer goodwill, customer satisfaction, and so
on.
In this chapter, we will see some of the benefits of the ERP systems such as:
• reduction of lead-time
• on-time shipment
• reduction in cycle time
• better customer satisfaction
• improved supplier performance
• increased flexibility
• reduction in quality costs
• improved resource utility
• improved information accuracy and decision-making capability